Depending on the type of document that is missing you may be able to send an electronic copy to VisaHQ. Please note that for some documents the original must be physically mailed to the VisaHQ office processing your application.

If an electronic copy will suffice for processing you can provide it to VisaHQ in several ways. 


  • E-mail the additional document to with your order number for reference
  • From the visa order screen in your account,  select your order and click the “upload” button to attach your extra documents files to your order
  • If an agent has contacted you about the missing documents you can email the documents to the agent directly

For more specific guidance about providing supplementary documents please e-mail to 

Did this answer your question?