VisaHQ allows support staff to manage travel document applications on behalf of other people — these people are called travel arrangers.

When a travel arranger applies for documents on behalf someone else, they are able to manage the traveler's profile, the completion of the SmartForm application, and the tracking of the application — they also receive email notifications about the order.

To apply for documents on behalf of someone else, you will need to add additional profiles to your account.

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